Reference

What Governs Your Account on cei388

These legal terms define how your account operates, what data we hold, and how we handle disputes — all framed around Indonesia access and the payment rails you already use: DANA, OVO, and GoPay.

Indonesia-Eligible AccessDANA, OVO, GoPay ContextAccount Policy ClarityData Handling StandardsJurisdiction-Dependent Terms

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DATA AND ACCOUNT SECURITY

How We Protect What You Share With Us

Security on your account starts at registration and runs through every transaction. SSL encryption covers all data in transit — from your login session to the moment your GoPay withdrawal confirmation lands. We do not sell or share personal data with third parties outside of payment processing and identity verification requirements. Data we hold includes your name, account wallet details, and session logs, retained only for as long as your account is active or as required by applicable regulations.

Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser at any time without affecting your account balance.

Data Retention Account data is held for the duration of your active account plus any period required by applicable law. Once an account is closed, personally identifiable data is removed from active systems on a rolling schedule.

Account Security Steps Every login triggers an OTP verification step to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Your Data Rights You can request a copy of the data we hold on your account, ask us to correct inaccuracies, or request account closure with data deletion through the email support channel, subject to legal retention obligations.

How Our Policy Applies to Your Account

cei388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on cei388, you accept these terms in full. Access is available where local law in Indonesia permits, and we do not extend service to regions where online platform access is restricted by local regulation. Your account is personal — you may not

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transfer it, share credentials, or operate more than one account. Any attempt to circumvent these conditions may result in account suspension pending review. When you deposit via DANA, OVO, or GoPay, the transaction is processed through your e-wallet provider under their own terms alongside ours. Withdrawal
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requests go through an identity verification step: we confirm your account wallet matches the name on file before releasing funds. This protects your balance and prevents unauthorised withdrawals. Content on this platform — game interfaces, odds displays, promotional copy — is provided as-is and may change
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without prior notice. We do not make earnings commitments or outcome promises. All game results are determined by certified random number generation where applicable, or by live dealer mechanics in Evolution and Pragmatic Play live tables. Any dispute over a transaction or result should be submitted
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through our support channel within seven days of the event so our team can retrieve the session record and review it accurately.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT AND QUERIES

How to Reach Us on Legal Matters

Policy questions, account disputes, and data requests all go through the same support path. Reach the team directly — we keep a record of every interaction so follow-ups don't start from scratch. For account wallet issues tied to DANA, OVO, or GoPay transactions, include your transaction reference when you get in touch.

Live Chat Support Use the live chat window in your account dashboard for policy questions. The team can pull your account record and transaction history directly during the session.

Email Submissions For formal requests — data access, account closure, or dispute escalation — email our support address with your account ID and a clear description of the issue.

Account Help Centre The help centre inside your account covers common policy scenarios: wallet verification steps, withdrawal holds, and how we handle personal data tied to your DANA or OVO profile.

What You Need to Know About Our Policies

These questions cover the points most relevant to your account rights, data handling, and how our terms apply when you use DANA, OVO, or GoPay to fund your account in an eligible Indonesia region.

Access and terms apply where local law in Indonesia permits. If your region restricts access to online platforms, our services are not available to you. Check local regulations before opening an account.

Email our support team with your account ID and a data access request. We will confirm receipt and provide the data tied to your account within a reasonable timeframe under applicable data rules.

Personally identifiable data is removed from active systems after closure. Some transaction records may be retained for the period required by applicable law, after which they are deleted from our systems.

Submit your dispute through live chat or email within seven days of the event. Include your transaction reference and account wallet details — DANA, OVO, or GoPay — so the team can retrieve the relevant session record.

We verify your e-wallet holder name against your registered account name before processing withdrawals. This step protects your balance and prevents unauthorised fund releases from your account.

We use session and preference cookies. You can disable non-essential cookies through your browser settings at any time. Turning off session cookies may affect your ability to stay logged in during a game session.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appcei388 App AccountRegister

What Governs Your Account on cei388

How We Protect What You Share With Us

How to Reach Us on Legal Matters

What You Need to Know About Our Policies

01 Does Indonesian law apply to my account on cei388?

02 How do I request a copy of the personal data cei388 holds on me?

03 What happens to my data if I close my account?

04 Can I dispute a transaction result or a withdrawal hold?

05 Why does my DANA or OVO name need to match my account name?

06 How does cei388 handle cookies and can I turn them off?

Legal

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