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What You Agree To When You Use cei388

These terms set out the rules that apply when you open and use a cei388 account — covering deposits via DANA, OVO, and GoPay, how withdrawals are processed, and what both sides are responsible for.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on noticeContact support for any query
cei388 What You Agree To When You Use cei388
ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Account security and fair handling are practical commitments built into how we operate. When you flag a concern — whether it's a wallet transaction you don't recognise or a question about how a rule applies — we treat that as a priority. Here's what we do on our side to hold up our end of these terms.

Data Handling

Your account data is held securely and used only for the purposes described in our privacy notice. We do not sell your personal details to third parties and limit internal access to verified staff.

Transaction Records

Every DANA, OVO, and GoPay transaction on your account is logged with a timestamp and reference number. If a payment dispute arises, those records are what we use to review and resolve it.

Account Security

Login access is protected by OTP verification. If we detect unusual activity on your account — multiple failed logins or an unfamiliar device — we may temporarily hold withdrawals pending your confirmation.

Terms Change Notice

When these terms are updated, we notify active account holders via the contact method on file before the new version takes effect. You can request a copy of the previous version through support.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how they apply to your account — including a disputed transaction processed via DANA, OVO, or GoPay — our support team is the right place to start. You can reach us through live chat, email, or our messaging channel, and we aim to respond to terms-related queries with a written explanation rather than a generic reply.

Team online

Live Chat

Open the chat icon from any page while logged in. Terms queries and account disputes are handled directly by the support team, not an automated bot.

Email Support

Send a detailed message to our support address for written responses on terms interpretation, account status queries, or wallet transaction disputes via DANA or OVO.

Help Centre

Our help centre carries a terms summary and common account questions. For anything not covered there, the live chat or email route connects you to a real agent.

Common Questions About These Terms

These are the questions we hear most often from account holders in Indonesia about how these terms work in practice — from what happens when rules change to how wallet payment disputes are handled.

Yes. These terms cover every transaction on your account regardless of payment method — DANA, OVO, GoPay, or any other wallet or transfer option available in your region.

We post the revised terms at this page with the effective date shown. Continuing to use your account after that date means you accept the update. We notify active account holders in advance.

Yes. Contact support via live chat or email with your transaction reference number. We pull the logged record for that DANA, OVO, or GoPay payment and provide a written response on our findings.

Local law takes precedence to the extent required. These terms are not intended to override applicable regulations, and feature availability depends on what local law permits in your region.

No. Your account is personal to you. Sharing login credentials or allowing another person to transact through your account is a breach of these terms and may result in suspension.

Reach out through the email support channel or live chat and ask for the version you need. Our team keeps a record of prior versions and can send you a copy on request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.