Reference

How cei388 Handles Your Personal Information

Your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with clear purpose and kept only as long as needed.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Start a chat from the account dashboard — available during platform operating hours for account and privacy queries.

Email Support Send your data request to our support address. Include your registered email and the specific data you want reviewed or removed.

Help Centre The Help Centre covers common privacy questions including how to update contact details and how to close your account.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at cei388. Here is what that looks like in practice — from how cookies work to how you request a data change.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store full wallet credentials — only the reference identifiers your e-wallet provider shares during a transaction.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear these through your browser settings at any time without losing your account.

Data Retention

We keep transaction records for the period required under applicable regulations in eligible regions. Once that period ends, records are deleted or anonymised. You can request early deletion where local law permits.

Requesting Changes

To update your registered contact details or request full account data deletion, contact support via live chat or email with your account email address. We aim to confirm receipt within one business day.

What This Privacy Policy Covers

cei388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cei388, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment method identifiers — for example, the registered phone number linked to your DANA,

1
OVO, or GoPay wallet. We do not sell this data to third parties. We use it to run your account, process transactions, and respond to support requests. Cookies and session data help us keep your login active and remember your preferences across mobile and desktop. Data
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retention follows the period required by applicable regulations in eligible regions — after that window closes, we delete or anonymise records. Access to your data is restricted to staff who need it to operate the platform. Where local law applies, your rights include access, correction, and
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deletion. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at cei388

These are the questions we hear most often about how personal data is handled. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment identifiers linked to your DANA, OVO, or GoPay wallet. We collect only what is needed to verify your identity and process transactions.

We do not sell your data. We share it only with payment processors — such as the networks behind DANA, OVO, and GoPay — strictly to complete your deposit or withdrawal.

We keep records for the period required by applicable regulations in eligible regions. After that window, data is deleted or anonymised. You can request earlier deletion where local law allows.

Contact support via live chat or email with your registered account email address. We will locate your records and send a summary of the data we hold within the timeframe local regulations require.

Yes. Submit a deletion request through live chat or email. We will confirm receipt and process the request in line with applicable regulations. Some records may be retained for the minimum period required by law.

Transactions are processed over encrypted connections. We store only the wallet reference identifier, not your full credentials or PIN. Your e-wallet app handles authentication on its own side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appcei388 App

How cei388 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookies and Session Data

Data Retention

Requesting Changes

Common Questions About Your Data at cei388

01 What personal data does cei388 collect when I open an account?

02 Does cei388 share my data with third parties?

03 How long does cei388 keep my account and transaction data?

04 How do I request a copy of my personal data?

05 Can I ask cei388 to delete my account and all associated data?

06 How does cei388 protect my payment details during a DANA or GoPay transaction?

Privacy Policy

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